Third Party Maintenance
Put the Power of the World’s Largest TPM to Work For You.
Next-Gen Data Center Support
Data Center Hardware Maintenance
What’s next-gen support? It’s an altogether new tier of maintenance for storage maintenance, server support and network hardware support.
One that’s unmatched by ordinary TPMs and even the OEMs. It’s proactive monitoring, 24/7 L3 support, the industry’s only First-Time Fix™ Guarantee and more.
“I have been working with Park Place for a very long time. The service is very smooth compared to other vendors and the resolution is very quick."
"Park Place Field Engineers are technically savvy, have vast insights, are expert troubleshooters, and are always willing to bend when needed."
"This service it is really important for our company, since we have a lot of Hardware which is out of support and this is vendor which we can rely to support old hardware."
"From day one Park Place has been exemplary. I can't think of any other service company I deal with that is so utterly efficient."
"Overall, they manage my hardware and typically send me an email before I even get an alert. They've been super easy to work with."
"We always obtained a quick response and commitment to get the necessary spare parts."
"Our overall experience has been amazing! The process to submit a ticket is super easy and the techs that respond are very knowledgeable."
"Park Place is always willing to work with the customer to ensure the systems are operational again in the least amount of time"
Supported OEMs
Why Move Your Hardware Support to Park Place?
Service Level Agreements that Fit Your Needs
Park Place believes in total flexibility for every customer. That why we offer a wide range of SLAs and will even tailor one specifically for the performance standards you require. Just ask!
Support for IT Hardware Still Under Warranty
With ParkView First Call™, Park Place Technologies will serve as the point of contact for equipment still covered by the OEM. We’ll call the OEM for you, and make sure a hardware support ticket is opened, saving you the time and hassle of waiting on the phone or checking your email for a response.
Park Place believes in total flexibility for every customer. That why we offer a wide range of SLAs and will even tailor one specifically for the performance standards you require. Just ask!
Support for IT Hardware Still Under Warranty
With ParkView First Call™, Park Place Technologies will serve as the point of contact for equipment still covered by the OEM. We’ll call the OEM for you, and make sure a hardware support ticket is opened, saving you the time and hassle of waiting on the phone or checking your email for a response.
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One Partner Across OEMs, Across the World
- With multi-vendor hardware support provided in ~180 countries you can simplify IT maintenance by reducing the number of partners you need.
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Extend the Life of Hardware
- End of Service Life (EOSL) support keeps your investments up and running longer, maximizing ROI and freeing money for other initiatives.
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Fully Automated Maintenance Experience
- ParkView Hardware Monitoring™ monitors for incidents 24/7 and automatically opens tickets, triages the issue and dispatches IT support.
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Follow-the-Sun Support in 170 Languages
- Wherever you are, and whenever the need arises, Park Place is there with our multi-lingual customer support (including L3 support).
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The Industry’s Only First-Time Fix™ Guarantee
- If a return trip is needed to fix the same issue on the same device within 5 days, you get one month of support on the device free.
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30-40% Less than the OEM
- Park Place combines the confidence that comes from the industry leader supporting 21,500+ customers and SLAs similar to the OEM with significant cost savings.
The Next-Gen Data Center Support Experience
The old way of managing and maintaining a data center is reactionary, time-consuming, costly, and outdated. With Park Place Hardware Maintenance and ParkView Hardware Monitoring™ you can streamline your data center hardware maintenance.
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Self-Service Management
The Central Park Customer Portal is an innovative single pane of glass for managing your data center maintenance & monitoring. Key features include:
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™ Hub including installation wizard and visibility to monitor devices
- 24-hour live chat
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Proactive Monitoring
Whether you’re monitoring Storage, Server, or Network devices, ParkView Hardware Monitoring™ reduces the number of touchpoints between you and a maintenance solution to two easy steps by proactively identifies faults 24/7 without the need for customer action of any kind.
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First-Time Fix™ Guarantee
A lot of maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies. With our First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of maintenance (and monitoring if applicable) on that device. It’s that simple.
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Fully Integrated Approach
With a full suite of infrastructure management services and data center professional services, Park Place Technologies can help you optimize your data center support beyond typical break-fix maintenance offered by ordinary TPMs.
Been There, Fixed That.
As the global leader in data center and networking optimization, we offer exceptional third-party maintenance for data center storage, server and network hardware.
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~180Countries serviced
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900+Spare parts locations
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21,500+Current customers supported
Central Park Customer Portal
Central Park is an innovative single pane of glass for managing your data center maintenance & monitoring.
Key features include:
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™ Hub including installation wizard and visibility to monitor devices
- 24-hour live chat
"Park Place takes their service responsibility seriously. They are very responsive to hardware alerts and notifications, and to providing the customer with timely support. Their engineers are knowledgeable and willing to provide solutions to improve our existing environment."
Scott Kampen
Transaction Network Services
Transaction Network Services
"I have yet to have a service call that did not get resolved faster than the OEM service on any of my servers."
George Bergeron
Communication Technology Services
Communication Technology Services
"Park Place is extremely easy to work with. I rate Park Place as one of the easiest vendors to work with. Park Place delivers the most consistent, excellent customer service of any vendor I have ever worked with!"
Melanie Teeters
Tarrant County College District
Tarrant County College District
Engineer Expertise
We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage, server and network hardware is located.
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600+Global Professionals
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15+Years Average Experience
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150K+Service Calls 2021